Return and Refund Policy

1. Introduction

Thank you for shopping with Oman Electronics. This policy explains when you can return an item, how to start a return, and how refunds and exchanges work. It applies to purchases made on oe.co.ke and in our store. It does not affect any rights you have under Kenyan consumer protection law.

Faults that appear after the first days of use are handled under the product's warranty. The warranty that applies to each product is stated on its product page.

2. Order Cancellations

You may cancel an order within two hours of purchase by contacting us. If your order has already been shipped, follow the return steps in section 4 once you receive it.

3. Return Conditions

You can return an item if:

• You request the return within 14 days of delivery.
• The item is unused and in its original condition, in its original packaging with all accessories and documentation.
• You have your receipt or other proof of purchase.

We cannot accept returns of items that have been used or tampered with.

4. How to Return an Item

1. Contact us. Email info@oe.co.ke with your order number, the reason for the return, and photos if the item is faulty or damaged.
2. Get authorisation. We will review your request and send you a return authorisation with instructions.
3. Pack the item. Package it safely with the original packaging, all accessories and your authorisation number.
4. Send it back. Use a reliable, trackable service, or bring it to our store. You pay the return shipping cost, unless the item is defective, damaged, incorrect or not as described, in which case we pay it.

5. Refunds

• Inspection and decision: after we receive your item we inspect it and tell you whether your return is approved within 3 business days.
• Processing: approved refunds are processed within 10 business days, to your original payment method or another method we agree with you. Your bank or card provider may need extra time to show the refund.
• Confirmation: we will confirm by email once the refund has been processed.

If you have not received your refund within the expected time, please check with your bank first, then contact us at info@oe.co.ke.

6. Exchanges

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery. We cover the return shipping cost for eligible exchanges.

7. Defective, Damaged or Incorrect Items and Lost Packages

• Defective or damaged on arrival: contact us within 48 hours of delivery. We will arrange the return at no cost to you and offer a replacement or a full refund, as you prefer. Faults that appear later are handled under the product's warranty.
• Incorrect product: contact us and we will cover the return shipping and send you the correct item as soon as we can.
• Package not delivered: if your order does not arrive within the estimated delivery time, contact us and we will investigate with the delivery provider. See our Shipping & Delivery page for delivery timeframes.

8. Where to Send Returns

Please contact us first to get a return authorisation. Approved returns can be sent or brought to:

Oman Electronics
Rehema House, Ground Floor
Standard Street, Nairobi CBD, Kenya