We’d Love to Hear From You
Have questions about a product, order, or need tech support? Our team is ready to assist you — reach out today.
Get In Touch
Reach us via phone, email, or visit our store in Nairobi CBD. We respond to messages within 24 hours.
Send us a message
Email Us
info@oe.co.ke (General)
support@oe.co.ke (Technical / Orders)
We reply within 24 hours, often sooner.
WhatsApp Business
+254 728 697 968 — Chat instantly for quick queries, stock availability, and support.
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Located in the heart of Nairobi CBD — accessible by public transport and near major landmarks.
Frequently Asked Questions
Quick answers to common inquiries before you contact us.
Do you deliver across Kenya?
Yes! We offer same-day delivery within Nairobi and next-day delivery to major towns like Mombasa, Kisumu, Nakuru, and Eldoret. Delivery fees depend on location.
Which payment methods do you accept?
We accept M-Pesa, bank transfers, credit/debit cards (Visa/Mastercard), and cash on pickup at our store. Online payments are secure and instant.
What's your return policy?
Genuine manufacturer defects? We offer a 7-day return window for unopened items and 1-year warranty on most electronics. Contact support for a seamless process.
Can I visit after 7 PM?
Our physical store closes at 7 PM on weekdays and Saturdays. However, you can always order online at oe.co.ke 24/7. Sunday closed.
Do you offer repairs or tech support?
We provide basic troubleshooting and warranty support. For complex repairs, we partner with certified repair centers. Call us to schedule a diagnosis.
Bulk / corporate purchases?
Absolutely. We offer special pricing for schools, offices, and bulk resellers. Email us at corporate@oe.co.ke or call our sales team for a quote.
Prefer to talk instantly?
Call our hotline or walk into our flagship store — our team is always ready to help you find the perfect gadget.
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