Contact Us
Questions about a product, an order or warranty support? Call, WhatsApp, email or visit our store in Nairobi CBD.
Get In Touch
Choose the way that suits you best. We aim to reply to messages within 24 hours.
How can we help?
Pick a topic and your email app will open with the subject filled in.
For order questions, please include your order number.
Find Us
Rehema House, Standard Street, Nairobi CBD.
Frequently Asked Questions
Quick answers before you get in touch.
Do you deliver across Kenya?
Yes. Delivery times and charges depend on your location. See our Shipping & Delivery page for the full details.
How can I pay?
The payment methods available for your order are shown at checkout. You can also pay in store at our Nairobi CBD location.
What is your return policy?
We accept returns of unopened items within 7 days. Warranty claims for manufacturing defects are handled according to the product's warranty, and warranty length depends on the product and brand. Contact us before sending anything back.
When is the store open?
Monday to Saturday, 9:00 AM to 7:00 PM. We are closed on Sundays. You can order online at any time at oe.co.ke.
Do you offer repairs or tech support?
We can help with basic troubleshooting and warranty claims. For other repair needs, contact us and we will advise on the best option.
Do you handle bulk or corporate orders?
Yes. Email info@oe.co.ke or call +254 791 490 000 with the items and quantities you need, and we will send a quote.
Prefer to talk directly?
Call us or come into the store and our team will help you find the right product.